Ondrej Holzman Kev tuaj txog ntawm Apple Online Store hauv Czech koom pheej tau qhuas los ntawm txhua tus kiv cua. Thaum kawg peb muaj kev xaiv yuav khoom ncaj qha los ntawm Apple. Txij thaum pib, txawm li cas los xij, Apple txoj kev tawm hauv Is Taws Nem tau nrog ntau qhov tsis meej pem. Tam sim no nws zoo li Apple tab tom ua txhaum cai hauv tsev…
Cov lus nug feem ntau peb hnov txog Apple Online Store hauv qhov chaw kho mob yog hais txog qhov kev lees paub muab. Puas yog lub sijhawm lav muab rau ib lossis ob xyoos? Hauv Czech koom pheej, ob xyoos tau teeb tsa los ntawm txoj cai, tab sis Apple tsis hwm txoj cai lij choj no hauv peb lub tebchaws. Nws hais ib xyoos ntawm nws lub vev xaib, tab sis thaum koj nug cov neeg siv khoom, koj yuav kawm tias qhov kev lees paub yog ob xyoos. Raws li tus neeg rau zaub mov hais hauv nws qhov kev txheeb xyuas dTest.cz, Apple tsuas yog qhia txog qhov luv luv, tsis yog txoj cai, ob xyoos lav hauv nws cov lus thiab cov xwm txheej. Tsis tas li ntawd, cov xwm txheej tseem tsis muaj txheej txheem rau kev hais lus tsis txaus siab.
Kev ua txhaum cai ntawm kev cai lij choj tsis nyiam txawm tias txawv teb chaws, yog li kaum ib lub koom haum cov neeg siv khoom tau thov kom xaus rau kev ua txhaum cai ntawm cov neeg siv khoom ua txhaum los ntawm Apple Sales International, ib lub koom haum ntawm Apple Inc., uas ua haujlwm ntawm Apple Online Store. Thawj cov lus qhia rau kev tshawb nrhiav tau tshwm sim hauv Ltalis thaum kawg ntawm lub Kaum Ob Hlis 2011. Cov ntawv xov xwm dTest tau tam sim no tau koom nrog kev hu xov tooj rau pej xeem, uas tib lub sijhawm qhia rau Czech Trade Inspectorate txog tag nrho cov teeb meem.
Nws tsis yog lub sijhawm lav xwb uas Apple tuaj yeem muaj teeb meem nrog. Lub tuam txhab Californian tsis ua tiav tag nrho raws li Czech txoj cai txawm tias muaj peev xwm rov qab los ntawm cov khoom thaum muaj kev tshem tawm ntawm daim ntawv cog lus yuav khoom. Apple yuav tsum tau ntim cov khoom qub los ntawm cov neeg siv khoom thaum rov qab cov khoom, uas nws tsis muaj cai. Tsis tas li ntawd, txawm tias qhov kev thov kom xa cov ntaub ntawv them nyiaj thaum xaj khoom ntawm lub sijhawm thaum daim ntawv cog lus yuav khoom tseem tsis tau txiav txim siab tsis raug cai.
Nws yog cov lus nug seb Apple puas yuav daws qhov tsis sib xws hauv ntiaj teb lossis hauv txhua lub tebchaws sib cais, txawm li cas los xij, nws muaj peev xwm hais tias yav tom ntej peb yuav pom qhov hloov pauv hauv cov lus cog lus ntawm Apple Online Store. Apple nws tus kheej tsis tawm tswv yim txog qhov teeb meem. Txog tam sim no, peb tsuas tuaj yeem tos saib qhov twg cov pej xeem rov hais dua yuav ua rau tag nrho cov teeb meem, lossis Czech Trade Inspection yuav ua li cas.
Source: dTest.cz
Editor daim ntawv
Qhov tsis meej pem nyob ib puag ncig Apple lub sijhawm lav tau paub dav dav rau ntau xyoo. Rau cov neeg siv khoom nruab nrab, cov ntawv me me a ib pawg ntawm legalese kuj tsis txawj hais lus. Nws yog qhov xav tsis thoob tias dTest "pom" kev txhaum cai hauv Apple cov lus thiab cov xwm txheej twb tau 5 lub hlis tom qab kev tshaj tawm ntawm lub khw online. Hauv Czech cov xwm txheej, puas yog ntxov lossis twb lig? Puas yog nws tsuas yog kev rau siab kom pom kev hauv xov xwm?
Hauv kuv lub tswv yim, Apple, thiab yog li ntawd Apple Europe, ua ib qho yuam kev loj. Txawm hais tias kev sib cuag rau lub tuam tsev PR tau qhia nyob rau hauv txhua qhov xov xwm tshaj tawm, nws yog qhov ua tau yooj yim nrhiav tsis tau cov ntaub ntawv lossis tus lej. Lawv tsuas yog tsis sib txuas lus, txawm tias kev sib txuas lus yog lawv txoj haujlwm. Sim nrhiav seb koj tus kheej muaj pes tsawg iPhones tau muag hauv xyoo tas los. Apple nyob twj ywm thiab cov neeg ua haujlwm Czech koom nrog - thiab lawv nyob ntsiag to nrog nws. Lwm lub tuam txhab xav khav theeb (yog tias lawv tuaj yeem) ntawm kaum tawm txhiab tus muag ntawm lawv lub xov tooj. Apple tsis ua. Kuv tuaj yeem nkag siab tias sim khaws cov xov xwm, cov khoom xa tawm hnub nyob rau hauv wraps ... tab sis raws li ib tug neeg siv khoom, kuv ntxub qhov "silence on sidewalk". Vim li cas, piv txwv li, yog ob xyoos lav rau cov neeg siv khoom kawg - tus neeg tsis yog lag luam tau tshaj tawm meej meej hauv cov nqe lus thiab cov xwm txheej? Apple yuav yog li tshem cov mos txwv ntawm nws cov neeg thuam.
Apple, tsis yog qhov xwm txheej uas lub sijhawm tau los sawv ntawm lub rooj sib tham thiab hais tias: peb puas tau ua yuam kev?
Zoo, yog tias lub sijhawm lav yuav tsum tau txuas ntxiv ntawm 1 xyoo mus rau 2, puas yuav tsis nce nqi? :(
Raws li txoj cai, JE warranty yog 2 xyoos. Qhov no kuj siv tau rau Apple.
Tab sis CZ Apple muab ob xyoos lav, OH MY GOD. Nws tsuas tsis qhia txog nws li nws yuav tsum tau.
Zoo, qhov ntawd yog qhov teeb meem. Raws li sau nyob rau hauv tsab xov xwm, apple hais txog 1-xyoo lav ntawm lub vev xaib, uas tuaj yeem raug coj los ua kev dag ntxias.
Ib xyoo lav thoob ntiaj teb, tsuas yog nyeem thiab saib ...
RAU COV TSEV KAWM NTAWV, IB XYOO LIMITED WARRANTY CERTIFICATIONS NTAWM CLAUSE 10.1 TSIS TXAUS SIAB, txwv lossis txwv tsis pub muaj txoj cai ntawm cov neeg siv khoom tshwm sim los ntawm kev tsis ua raws li daim ntawv cog lus ua raws li kev cai lij choj H REPUBLIC, IB TSEEM CEEB NTAWM COV TSEV KAWM NTAWV PARAGRAPH 499 40 ACT No. 1964/634 SB., NTAWM LUB CAIJ NTUJ CEEB TSHEEJ THIAB LAWM NO 1992/XNUMX SB., NTAWM COV KEV PAB CUAM. Txawm li cas los xij, APPLE tsis suav nrog kev cai lij choj thiab kev lav phib xaub rau qhov kev tso cai los ntawm txoj cai lij choj, thiab yog tias qhov kev lav phib xaub tsis tuaj yeem raug cais tawm, txoj cai tswjfwm zoo li no tau txwv tsis pub dhau lub sijhawm luv luv MENTS NTAWM LUB COMPANY SOLE DISCRETION APPLE CARDS.
thiab tam sim no muab kuv hla lub ru tsev, kuv tsis kam ua ib tug kws lij choj
ib los yog ob? Kuv yuav yuav hauv Alga, Kuv muaj 2, Kuv yuav yuav online, ntau npaum li cas?
Tony: Kuv tsis xav li ntawd. Raws li nws tau sau nyob rau hauv tsab xov xwm hauv Czech koom pheej, lub sijhawm lav ntawm yam tsawg 2 xyoo yog qhov yuav tsum tau ua. Kuv zoo siab tshaj plaws thaum koj tuaj yeem them nyiaj rau kev tiv thaiv ntxiv tom qab ib xyoos. Tsis yog tub sab?
Tsis yog tub sab. Cov khoom feem ntau hnav thiab tsim kua muag thaum lub sijhawm. Txhua lub chaw tsim khoom suav qhov tshwm sim ntawm cov cuab yeej tsis ua haujlwm tom qab qee lub sijhawm thiab suav nrog cov nyiaj siv los kho thiab hloov cov khoom siv thaum lub sijhawm lav ntawm tus nqi ntawm lub cuab yeej. Qhov ntawd yog qhov tseeb tias cov cuab yeej muaj ib lub xyoo warranty yog twb suav nrog tus nqi. Yog tias nws tsis muaj warranty, lub cuab yeej yuav pheej yig dua. Nws tsuas yog ua haujlwm raws li kev tuav pov hwm. Qhov tseeb tias lub xeev yuam cov tub luam los muab kev lees paub ua rau peb cov khoom kim dua.
Dab tsi zoo yog qhov kev lees paub ob xyoos ntawm cov khau yog tias kuv paub tias kuv yuav hnav lawv hauv ib xyoos thiab qhov ntawd tsis them los ntawm lub warranty?
Kuv nyiam tus qauv uas ib tus neeg tuaj yeem yuav qhov kev lees paub (yog li lawv muaj kev xaiv) es tsis yog yuav tsum tau them nyiaj rau nws compulsorily.
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Kuv zoo siab tshaj plaws thaum koj tuaj yeem them nyiaj rau kev tiv thaiv ntxiv tom qab ib xyoos. "
Michate Apple warranty nrog tus qauv ob xyoos lav. Cov ntawd yog ob yam sib txawv kiag li.
Tej zaum koj nyeem ntawv tsis raug thiab kuv tsis sib xyaw dab tsi li....tab sis kuv tsis tau them dab tsi tom qab ib xyoos. Kuv sau ntawv tias kuv tau txiav txim siab "yuav" 2nd xyoo ntawm warranty thaum yuav khoom. Tsis yog tias kuv yuav ib yam dab tsi tom qab ib xyoos.
Tsis tas li ntawd, kuv hais tias nws yog rau lub tuam txhab uas Civil Code tsis siv, yog li kuv zoo siab tos txais lub sijhawm los txuas ntxiv lub warranty. Tus nqi ntxiv rau xyoo thib 2 yog qhov me me piv rau tus nqi yuav khoom. Tsis tas li ntawd, nws twb them nrog lub roj teeb.
Kuv tsis pom muaj tub sab nyiag nyob rau hauv nws thaum kuv tuaj yeem yeem them nyiaj ntxiv rau xyoo ntxiv thaum kuv yuav cov khoom.
Kuv qhov kev paub nrog MacBookPro 15 " warranty: Kuv yuav lub laptop rau lub tuam txhab, i.e. ntawm tus lej ID, yog li lub warranty yog 1 xyoo. Tab sis kuv them 1 xyoo ntxiv, yog li kuv tau txais 24 lub hlis lav. Thaum lub hli 23, lub teeb nyem tau pom zoo rau kuv. Kuv tau txais ib qho tshiab tshiab dawb, tsis muaj leej twg cuam tshuam dab tsi thiab kuv txaus siab. Kuv tsis tuaj yeem xav, thiab kuv tsis xav, yuav ua li cas nrog lwm hom nrog lub laptop roj teeb 1 lub hlis ua ntej kawg ntawm 2 xyoo warranty.
thiab qhov twg kuv tuaj yeem yuav daim phiaj xwm saib xyuas rau ipad, Kuv tsis pom dab tsi
Ntawm ib sab, nws yog qhov zoo uas tus nqi ntawm cov khoom yog (tej zaum) qis dua rau ib lub xyoo lav, thiab cov neeg uas tsuas xav tau 2 lossis 20 xyoo yuav them ntxiv. Txawm li cas los xij, nws tsuas yog hais txog qhov tseeb tias tib neeg xav tias yog kuv muaj kev lees paub ob xyoos ntawm no, kuv xav tau ntawm no thiab ... yog tias nws tau 20 xyoo thiab Apple muab 19, nws yuav zoo ib yam. Puas yog tib neeg feem ntau xav txog kev hloov xov tooj ob xyoos?
Txog tam sim no, kuv tsis tau muaj teeb meem nrog Apple cov khoom lag luam yuam kev tom qab ib ntus, thiab kuv tuaj yeem hais tias tsuas yog nws cov khoom ua haujlwm rau kuv ... tom qab tag nrho, yog tias kuv yuav lub xov tooj ntawm Samsung, piv txwv li, kuv yuav. zoo li lub warranty nws xav tau, ua ntej ntawm tag nrho cov, kuv tsis muaj kev paub txog tus kheej nrog lub tuam txhab thiab qhov kuv pom, kuv ntshai ... tsis hais LG xov tooj thiab laptops, tib zaj dab neeg, tsuas yog lub npe txawv.
Hauv kuv lub tswv yim, nws yog qhov tseeb tiag - txhua xyoo peb tso lub iPhone tshiab, tom qab lub sijhawm ib xyoos no peb muab kev lees paub rau koj ntawm koj lub cuab yeej, thiab tom qab ntawd koj yuav ib lub cim tshiab thiab koj tsis tas yuav them lwm xyoo. lub warranty los yog, yog tias koj hloov ntawm ntau tiam neeg, koj tuaj yeem txuas ntxiv lub sijhawm nws siv rau koj lub tshuab kom sov. Tib Macbook.
Kuv tsis tau hais tias yog tias nws yog Apple, nws tuaj yeem ua txhua yam nws xav tau, tab sis tsuas yog txoj kev xav lawv muaj, lossis lawv dhau mus rau peb, zoo li muaj laj thawj rau kuv.
Kuv tsis nkag siab koj cov lus, koj pom tseeb tsis nkag siab tsab xov xwm. Tau kawg, Apple muab ob xyoos lav, tab sis nws tsis qhia txog nws.
Zoo, qhov tseem ceeb tshaj plaws, tsis txhob hnov qab tias qee cov khoom siv rau Apple yog tsim los ntawm Samsung, yog li tus nqi tsis ua haujlwm yuav nyob rau tib theem. Txwv tsis pub, ib lub voj voog ob xyoos tsuas yog rau kuv xwb. ib tiam yuav coj tej yam tshiab, tom ntej no tsuas yog kev txhim kho me me xwb. Tau kawg, kuv yuav them ntxiv rau lub warranty.
yog li kuv tau ua, thiab 2 ib zaug, MB Pro xa cov disc thiab iPhone lub khawm tsev. Ob leeg tom qab ib xyoos.
Kuv, cov zaub mus tsis ncaj ncees lawm nrog aira ro thiab 1 lub hlis. Lub warranty tsis lees paub thiab 9600 yog pov tseg
Lawv nyob twj ywm vim txhua yam lawv hais tuaj yeem siv tawm tsam lawv.
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Nws hais ib xyoos ntawm nws lub vev xaib, tab sis thaum koj nug cov neeg siv khoom, koj yuav kawm tias qhov kev lees paub yog ob xyoos "
Apple hais txog Apple Limited Warranty ntawm nws cov mags - ib xyoo lav thoob ntiaj teb. Kuv tsis nkag siab vim li cas koj koom nrog qhov yuav tsum tau lav ob xyoos? Tej zaum peb tsis nyob ntawm Idnes ntawm no, thiab kuv xav tias yuav muaj cov ntsiab lus loj dua.
Ib (1) xyoo txwv warranty thiab txoj cai ntawm cov neeg siv khoom hauv Czech koom pheej.
Tsis muaj kev lav phib xaub thoob ntiaj teb tau hais meej meej ntawm no (ntawm Czech lub vev xaib), tsuas yog txwv tsis pub lav. Tej zaum nws yuav qhia meej rau koj, koj paub nws, tab sis dab tsi tuaj yeem yog tus neeg yuav khoom zoo tib yam txiav tawm ntawm cov ntawv no?
Lawv txuas ntxiv ob xyoos lav rau tus nqi ntxiv tsis zoo ib yam li peb lub xyoo warranty. Qhia kuv ib yam dab tsi funny.
Qhov ntawd yog qhov tseeb, tab sis nws yuav xav kom lawv sib txawv nws qhov tseem ceeb ntawm lub xaib.
Zoo CZ txoj cai zoo ib yam li SK. Yog li kuv mam li hais los ntawm kuv qhov kev xav.
Rov qab ntawm cov khoom nyob rau hauv thawj ntim:
Txoj cai lij choj hais tias cov khoom tuaj yeem xa rov qab tsis pub dhau 7 hnub yog tias lawv yuav hauv online, hauv xov tooj lossis los ntawm phau ntawv teev npe. Tus neeg siv khoom tsis tuaj yeem nrhiav nws zoo li hauv khw, yog li txoj cai tso cai rau nws sim cov khoom no. Tab sis sim nws txhais tau tias: Kuv unbox nws, tig nws, siv nws ib pliag, pom tias kuv tsis nyiam qhov nrawm, tus qauv tsim, ci ntsa iab ..., ntim nws thiab xa rov qab. Nws tsis txhais hais tias kuv yuav, piv txwv li, siv macbook rau 6 hnub thiab hnub 7 kuv yuav xa rov qab khawb nrog cov khoom noj khoom haus hauv qee lub hnab yas. Tom qab tag nrho, cov khoom xa rov qab mus muag dua. Txawm li cas los xij, yuav tsum muaj qhov sib txawv ntawm kev xa rov qab thiab kev tsis txaus siab. Yog tias kuv tau txais tag nrho cov nyiaj thaum rov qab los, kuv kuj yuav tsum muab cov khoom xa tuaj rau hauv qhov ntim thawj. Tau kawg, koj tsis xav tau lub thawv thaum ua daim ntawv thov. Txhua yam koj xav tau yog cov ntaub ntawv pov thawj ntawm kev yuav khoom thiab cov khoom thov.
Lub sijhawm lav ob xyoos:
Nws tsis meej meej rau kuv ntawm no vim li cas cov khw muag khoom yuav tsum muaj tsab cai tsis txaus siab tso tawm. Yog tias nws tuaj yeem hloov pauv rau lub khw, ces tau kawg nws yog. Tab sis yog tias txoj kev tsis txaus siab tau txiav txim siab los ntawm txoj cai lij choj, qhov teeb meem nyob qhov twg? Tom qab tag nrho, lub hauv paus ncej ntawm txoj cai yog hais tias "Ignorance ntawm txoj cai yog tsis muaj kev zam." Qhov no txhais tau hais tias txhua yam uas lub khw tau sau nyob rau hauv nws cov txheej txheem tsis txaus siab lwm yam tshaj li qhov Civil Code txiav txim yog tsis muaj feem xyuam. Tau kawg, qhov no tsis siv rau kev yuav khoom rau ib tus neeg raug cai, qhov twg 2-xyoos tsis siv, vim lawv tsis poob rau hauv Civil Code. Ob tus neeg muag khoom thiab cov neeg siv khoom yuav tsum paub txog txoj cai.
Puas yog ib tus neeg los ntawm pab neeg kho mob xav txog seb Apple Store hauv CR puas yog txhua lub tuam txhab Czech raws li thaj chaw hauv Czech? Raws li kuv paub, nws yog ib lub tuam txhab nyob rau hauv Ireland thiab hwm Irish txoj cai. Koj puas tsis xav tias nws yog qhov kev tshaj tawm tus kheej ntawm cov ntawv xov xwm dTest, uas tam sim no ua rau txhua qhov teeb meem, thiab Apple yog lub hom phiaj zoo tshaj plaws rau cov kev xav no? Thaum koj yuav ntawm eBay, koj puas yuav tsum tau kuaj xyuas seb nws puas ua raws li Czech cov cai? Nws tsis yog tawm tsam lub logic ntawm Internet. Hauv kuv lub tswv yim, qhov no yog qhov pheej yig populism, uas, raws li koj tuaj yeem pom, ntau tus neeg dhia ntawm ... Me Czech pas dej, alas
Muaj ib tug nom tswv ceg Apple Czech s.r.o
Txawm hais tias kuv tsis tau muaj lub khoos phis tawj uas tsis yog Apple, Kuv muaj iPads, iPods, thiab iPhones, Kuv tsis nyiam Apple lawm.
Lub tuam txhab tau ntxim hlub heev dhau los ua ib tus neeg tsis txaus siab juggernaut uas tsis saib xyuas. Nco kuv me ntsis ntawm Microsoft.
Kuv tab tom nrhiav rau pem hauv ntej rau ib tug neeg ua pa lawv nraub qaum.